Service Management Office Specialist (remote)

On behalf of our international client, a well-established consulting company with extensive experience in SAP solutions and international operations, we are looking for a Service Management Office Specialist to join their growing team in Greece. The position offers the flexibility to work either remotely or from their offices in Thessaloniki.

What You’ll Be Doing:

  • Support daily service management and administrative operations across international customer accounts
  • Prepare and maintain service-related reports while ensuring data accuracy and consistency
  • Assist in monitoring SLA-related activities and support the smooth coordination of service operations
  • Handle administrative processes such as reporting preparation, timesheet consolidation, and billing-related activities
  • Coordinate with internal teams to ensure efficient communication, operational follow-up, and customer support
  • Maintain and support service-related systems, including ticketing and reporting tools
  • Manage first-level invoice-related requests and support customers with inquiries or clarifications in a professional and solution-oriented manner
  • Contribute to maintaining strong customer relationships through effective communication and high-quality service support

What We’re Looking For:

  • Previous experience in service-related, administrative, back-office, reporting or customer support roles
  • Experience working with customers and handling operational or administrative requests in a professional environment
  • Comfortable working with structured data, reporting tools, ticketing systems and Microsoft Office applications
  • Strong organizational skills with attention to detail and a structured way of working
  • Very good communication in English and interpersonal skills
  • Ability to collaborate effectively within international teams and remote environments
  • Knowledge of German will be considered a strong advantage

What’s Offered:

  • Private health insurance
  • Ticket Restaurant card
  • Annual prepaid gym allowance
  • Remote work allowance
  • Online German language courses
  • Flexible working model
  • Modern international working environment with exposure to innovative SAP technologies and projects
  • Continuous learning and career development opportunities

Interested?
Please send your CV to alexandros.iosifidis@grecruitment.com and mention the job title or apply directly.

Position Type:
Full Time
Education:
Bachelor's Degree
Location:
Thessaloniki
Salary Range:
23.000-35.000gross/year
Experience Level:
Young Professional

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